Frequently Asked Questions

How do I reset my password to account?

Contact Member Services at [email protected].

How do I submit my continuing education requirements (contact hours)?

You can choose what works for you:

  • Email them to [email protected]
  • Mail them to 7677 Oakport St. Oakland CA, 94621
  • Fax them to 510-382-7810

How do I update the information (email, employer, address, phone number) on

You can login to your account and update all information. If you cannot login, please contact Member Services at [email protected].


How do I schedule my exam appointment?

You have to contact Pearson VUE to schedule your appointment. You can reach them by phone 888-749-3881 or visit their website If you do not already have an account, please create one using your CWEA ID. All information regarding scheduling an appointment is sent to you via email once your application has been approved. CWEA does not schedule exam appointments.

How do I reschedule or cancel an existing test appointment, and is there a fee associated with the request?

To cancel an appointment, you must notify Pearson VUE 24 hours before your scheduled appointment time. Failure to notify Pearson VUE at least 24 hours before the existing appointment will result in a $75 No Show fee. Pearson VUE will send you a Cancellation Confirmation to the email on your Pearson VUE account.

To reschedule an existing appointment within the same exam window, you must call Pearson VUE directly at least 24 hours before their existing exam appointment.

How do I check the status of my certification and/or membership?

You can check the status of your certification and/or membership by logging into your account. At the bottom of your home page you can click on “My Membership” and “My Certification”. If you have any questions regarding your certification or membership you can contact our Member Services Department.

Can I take more than one certification test at the same time?

Yes. You can apply to test in the same window for a different vocation or the same vocation, different grade level. You cannot test for the same vocation, same grade level in the same window.

How do I transfer to another test window?How do I transfer to another test window?

You can request a transfer by emailing [email protected].

How many questions are on the exam?

All tests have about 75-100 multiple choice questions and 3 hours are given for completion.

How do I get a receipt showing I paid for the test?

A receipt is automatically sent via email to you once the payment is processed. A PDF version can be requested by contacting our Member Services Department.



How do I submit my continuing education requirements (contact hours)?

You can choose what works for you:

  • Email them to [email protected]
  • Mail them to 7677 Oakport St. Oakland CA, 94621
  • Fax them to 510-382-7810

Instructions on Viewing And Printing Your Contact Hour Certificates

In our efforts to improve your experience one the CWEA website, we’re happy to announce your contact hour certificate (aka continuing education credits)  received at CWEA state events and online training webinars are now available to you online.

By logging into your CWEA account, you can now view and print your CWEA continued education certificates from the convenience of your computer 24/7. You’ll also be able to view the sessions you attended during each CWEA event since January 2014 and the number of CWEA and SWRCB contact hours you earned per session.

After you log on, click on “My Education Credits” and you will see a listing of your sessions and contact hours certificates. As of December 1, 2016, CWEA will no longer mail certificates.

Any hours you receive at CWEA state events (Annual Conference, P3S, Northern Safety Day, Specialties and Cert Prep Sessions) are now connected to your CWEA re-certification hours. You are able to see how many hours you owe for your upcoming renewals by checking out “My Certifications” under your profile.

When you get your certification renewal notices they will reflect the hours you’ve earned so far at CWEA state events. This new functionality is available for CWEA events that took place starting January 2014 and going forward.

If you FORGOT your password, please click the link “Forgot your password” on the log-in page.

Please note, all CWEA state program participants, have a CWEA account. If you have tried your various email addresses and none are found in our system through the Reset Password instructions, please either call CWEA member services at 510.382.7800 option 0 or email us at [email protected].



Sign-up for CWEA’s free monthly events calendar email and learn about upcoming training events.