WEF and Other Organizations Publish New Affordability Study


The Water Environment Federation (WEF) and six other associations in the water sector issued a guide that assesses the feasibility of rate-funded customer assistance programs (CAPs) in each state to assist low-income households in the U.S. with rising water and wastewater rates.

Water and wastewater rates in the United States are increasing sharply as utilities address aging water infrastructure, water treatment and regulatory compliance investments, and other expenses. The necessary rate increases are challenging for customers who struggle to pay for essential needs.

The guide, “Navigating Legal Pathways to Rate-Funded Customer Assistance Programs,” explores the differing legal frameworks that must be considered by utilities seeking to use rate revenue to fund programs that assist low-income customers.

Among the research findings contained in the guide are:

  • Private utilities, government-owned utilities, and nonprofit utilities often fall under different regulatory frameworks that influence their abilities to use rate revenues to fund customer assistance programs.
  • Regulation of water and wastewater pricing differs in some states.
  • Only a few states have laws that clearly address the authority to establish customer assistance programs from rate revenues.
  • In some states, the administrative authority of home rule (the ability of local governments to set policy somewhat independently of state government) has allowed utilities to set their own regulatory guidelines for establishing CAPs.
  • Most state regulations do not include specific language related to CAPs.

In addition to state-by-state summaries (including Puerto Rico and the District of Columbia) of legal barriers and opportunities, the guide uses nine case studies at the utility level to highlight how CAPs were designed in light of relevant state regulations.

In addition to being available on the UNC EFC webpage, the guide will also be available through the sponsoring organizations’ websites. The UNC EFC webpage also includes an interactive map to allow users quicker access to  state-specific information.

For more information: https://efc.sog.unc.edu/pathways-to-rate-funded-customer-assistance